Pre and after-sales service
Our pre and after-sales service is a key link in minipack®-torre‘s sales network. This is the corporate department that enables us to preserve our trust relationship, agreements made with our customers and that gives them a good overall impression of our company and our brand.
This is why minipack®-torre provides a pre and after-sales unit that offers the following services:
- Installation of all minipack®-torre machines in Italy and abroad with the support of our authorised retailers.
- Remote support with a box that allows our authorised technicians to monitor from our office an automatic machine installed anywhere in the world.
- Contract for routine and unscheduled maintenance.
- Repair carried out by specialist technicians at our minipack®-torre centre in Dalmine (Bergamo) and at the premises of our authorised retailers.
- Technical support at the client’s premises.
- Before the commissioning and packaging test (booking required) at our showroom in Dalmine (Bergamo), which hosts all minipack®-torre machines and at the premises of our authorised retailers.
- Expert authorised technicians at your service every day to meet your needs (ITA-ENG-SPA).